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O2 top for customer service

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Published Date: 04 May 2008
THE week unzipped
O2 HAS been voted best mobile phone provider in a survey from Moneysupermarket.com.

The network came out on top for customer service, tariff, value for money, communication with customers and overall service.

T-Mobile ranked as the worst
provider in all categories. The network was, however, voted by customers as having the clearest invoices.

The survey also revealed that one in seven mobile phone users want to change provider but fear it is too much hassle. A third claimed they would not recommend their network to anyone else.

Rob Barnes at Moneysupermarket.com said: "Pay-as-you-go customers are getting the roughest ride as networks focus their service on their seemingly 'loyal' contract customers.

"Respondents placed Vodafone and O2's contract service top for most categories."

EMI pensions fight

A ROW between EMI pension trustees and the company has intensified, with trustees asking the Pensions Regulator to step in and carry out an independent review after talks with the music giant broke down.

Trustees have been battling for extra funding for the pension plan, which has £950m of assets, following Terra Firma's £4bn takeover of the music group last August. They have written to the scheme's 22,000 members, accusing EMI of failing to offer "meaningful and watertight security" for the fund.

A spokesman for the Pensions Regulator confirmed that a request had been received from the trustees.

Savings boost

ABBEY has launched a one-year fixed-rate bond paying 6.3% on funds up to £29,999 and 6.55% on anything above that up to £2m.

Nationwide International has increased the rates on its Lifetime Guarantee and Base Rate Tracker Premium offshore accounts.

The Lifetime Guarantee account now pays 6.4% for the first year, an increase of 0.2%, and guarantees to be just 0.3% below the Bank of England Base Rate until January 1, 2011, and no less than 1% below base rate thereafter.

The Base Rate Tracker Premium account has pushed its rate up by 0.15% to 6.25% with a variable rate premium of up to 1.25% above the Bank of England Base Rate for the first year, but 0.25% below base thereafter.

High pressure deal

TESCO is giving away free pressure washers to new customers who take out car insurance policies with it before June 25.

Customers who buy cover on the internet will also receive a discount of up to 15%.

Allan Burns, head of Tesco Car Insurance, said: "Along with this deal, our customers will be getting the benefits of our cover, with the option of a guaranteed replacement car within three hours and up to £50,000 worth of legal cover."









The full article contains 454 words and appears in Scotland On Sunday newspaper.
Page 1 of 1

  • Last Updated: 03 May 2008 2:46 PM
  • Source: Scotland On Sunday
  • Location: Scotland
 
 

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