Chairman Eric Hagman said strong growth within the market helped lift turnover by 3 per cent to £33.7 million in the latest financial year, while operating profits edged £350,000 higher to £3.74m. However, margins remain tight and competition is “incredibly fierce”. “The coffee shop market continues to grow strongly both through new outlets opening and continuing consumer demand,” Hagman said. “However, location is no longer the number one footfall driver – it’s all about quality, presentation and experience.”